Posted on Saturday, February 25th, 2017 at 4:31 pm
In an April blog post we informed you that a lawsuit accusing Starbucks of under-filling their lattes had been filed. On June 17, 2016 a U.S. District Judge determined that the lawsuit can move forward. The lawsuit claims that Starbucks knowingly under-filled lattes by 25%.
The judge dismissed 5 of the plaintiff’s claims, leaving 3 claims to move forward, and did not make any rulings on the merits of these cases, but new information has revealed that Starbucks is accused of adopting a new recipe in 2009 and the measured utensils baristas are required to use are etched with “‘fill to’ lines that are too low.” As a result Starbucks was accused of overcharging customers by systematically serving lattes that are 25 percent too small, based on a recipe it adopted in 2009 to save money on milk.
What do you think? Will Starbucks lose this latte fight?