Being injured in an Uber accident can leave you dealing with medical bills, lost time from work, and confusion over who is responsible. At Jonathan R. Brockman, P.C., our Alpharetta-based Uber accident lawyers help victims understand their rights and pursue compensation from the appropriate insurance policies. Call 770-205-8887 to schedule a free consultation and find out how we can assist with your case.

Steps to Take When Getting Ready to File an Uber Accident Claim in Alpharetta

Rideshare services like Uber are part of daily life for many people in Alpharetta. They’re convenient and usually reliable. But when an accident happens while you’re a passenger or when an Uber driver causes a crash, things get complicated fast. These types of accidents involve more than just exchanging insurance information. Uber’s involvement, their insurance policies, and Georgia law all influence how claims are handled.

Knowing what to do before you file an Uber accident claim can make a big difference. Being prepared helps protect your rights and improves your chances of receiving fair compensation. This guide explains what steps to take and what you should expect during the process.

Know what type of accident you’re dealing with

Uber accidents aren’t always the same. You might be:

A passenger in an Uber vehicle
A driver or passenger in another vehicle hit by an Uber
A pedestrian or cyclist struck by an Uber driver
An Uber driver hurt due to someone else’s negligence

Your role in the crash affects how the claim is handled and which insurance policy applies. Uber has a multi-layer insurance structure that changes based on whether the driver was logged into the app, waiting for a ride, en route to pick up a passenger, or actively transporting someone. Understanding the timing of the accident will help determine coverage.

Start collecting details at the scene

The first moments after an accident are important. If you’re physically able to do so, gather as much information as you can. This includes:

Names and contact information for all drivers and passengers
License plate numbers and driver’s license details
Insurance information from all parties involved
Screenshots showing your Uber ride, including trip details
Photos of vehicle damage, road conditions, and your injuries
Contact info for any witnesses

If police respond to the scene, ask how to get a copy of the accident report. This document can be important when filing your claim.

Get medical attention even if you feel fine

Injuries from car accidents don’t always show up right away. You may feel sore or shaken and think it will pass, but internal injuries or concussions can take time to develop symptoms. Getting medical care immediately ensures your health is protected. It also creates a record that links your injuries to the accident.

Waiting too long to see a doctor may weaken your claim. Insurance companies may argue that your injuries weren’t serious or weren’t caused by the crash.

Keep a clear and detailed record of everything

Accident claims can take time. You’ll need to keep track of a lot of information. Start a folder or digital file with:

Medical bills and treatment records
Notes from doctor visits
Prescriptions and receipts
Proof of missed work and lost income
Notes about pain levels, physical limitations, and emotional impact

Write down everything you remember about the accident while it’s still fresh. Include the weather, traffic conditions, and how the crash happened from your perspective.

Avoid speaking to insurance adjusters without advice

After an Uber accident, you may be contacted by insurance companies. This could include Uber’s insurer, the driver’s personal insurance, or even your own provider if you were driving another car.

Insurance adjusters may seem helpful, but they often look for ways to reduce what the company pays. They might ask for a recorded statement or pressure you to accept a quick settlement. It’s better to avoid these conversations until you’ve spoken with a lawyer. Saying the wrong thing, even by accident, could damage your claim.

Understand who might be responsible

One of the most confusing parts of Uber accidents is figuring out who is at fault and which insurance policy should pay. Georgia is a fault state, so the person responsible for the crash is usually the one whose insurance pays damages. But when an Uber driver is involved, there are layers of potential responsibility:

The Uber driver’s personal insurance
Uber’s commercial insurance policy
Another driver’s policy if someone else caused the crash

If the Uber driver was not using the app at the time, only their personal policy applies. If they were waiting for a ride or had a passenger, Uber’s coverage comes into play. This is one of the key reasons to gather proof about the trip status right away.

Speak with an attorney who handles rideshare claims

Uber accident claims are not handled the same way as typical car accidents. You may run into problems with insurance companies denying liability, pointing fingers at each other, or offering low settlements. Having a lawyer who understands these cases and how rideshare policies work can make a major difference.

Your attorney can help by:

Investigating the crash
Gathering evidence and expert opinions
Communicating with all insurers
Calculating the full value of your damages
Negotiating a fair settlement
Taking the case to court if necessary

Most personal injury lawyers offer free consultations, and many work on a contingency fee basis. That means you don’t pay unless they win your case.

Don’t wait too long to take legal action

In Georgia, you have a limited amount of time to file a personal injury lawsuit. The statute of limitations is generally two years from the date of the accident. If you wait too long, your ability to recover compensation could be lost. The sooner you start the process, the more time your lawyer has to build a strong case.

Also, keep in mind that some evidence — like video footage or witness availability — can disappear over time. Acting quickly helps protect your claim.

What Compensation You May Be Able to Receive

An Uber accident can leave you with serious financial and physical consequences. Depending on the nature of your injuries and losses, you may be able to recover compensation for:

Emergency and ongoing medical treatment
Lost wages and reduced earning ability
Physical pain and suffering
Emotional distress and trauma
Property damage, such as vehicle repairs
Long-term care needs, if your injuries are severe

Your lawyer will work to document all of these areas so you can pursue the full amount you’re owed.

Getting hurt in an Uber accident creates stress, confusion, and uncertainty. The process of filing a claim can seem complicated, especially with multiple parties and insurance policies involved. But preparing in advance helps reduce that stress and gives you a better chance at a successful outcome.

Speak with an Uber Accident Attorney Who Knows Georgia Law

Uber accidents often involve multiple insurance providers and unclear liability. If you’re unsure where to turn after a rideshare crash, an Uber accident attorney at Jonathan R. Brockman, P.C. in Alpharetta can help you protect your rights and build a strong case. Call us at 770-205-8887 to schedule your free consultation and learn what steps to take next.